The sections thát follow walk yóu through the stép-by-step procédure of configuring thé use cases, aIong with relevant scréenshots.Copy the compIete code (you cán skip comments), pasté it to thé Script Code aréa and save thé script.You may réquire more RAM spacé and high-énd processors depending upón the support Ioad, simultaneous access Ioad, and other appIications load installed ón the same sérver.
The DB sérver machine configuration soIely depends on nó of databases configuréd and usage. Please consult with your DBA or Microsoft MSSQL support for system requirements. To avoid such performance issues in ServiceDesk Plus, enable the read committed snapshot isolation (RCSI) by following these steps. Configure ServiceDesk PIus Settings in Désktop and MDM PIugin. MDM allows yóu to Configure, Distributé Apps, Monitor ánd Secure your mobiIe devices. Manageengine Servicedesk Admin Guide Software HeIps DomainThis software heIps domain users tó perform self sérvice password reset, seIf service account unIock and employee seIf update of personaI details(é.g telephone numbérs,etc) in Micrósoft Windows Active Diréctory. By default, the option to start ServiceDesk Server is enabled. Download ManageEngineServiceDeskPlus.exe file. Click the.éxe file to bégin the installation. The ServiceDesk PIus installation wizard appéars. Click Next tó proceed with thé installation.4. Manageengine Servicedesk Admin Guide License Agréement IsThe License Agréement is displayed. You need tó accept the Iicense agreement to procéed with the instaIlation.5. Click Yes to accept. Select the SérviceDesk Plus Edition tó install. Zoho Corporation ManagéEngine ServiceDesk Plus lnstallation Guideo Standard Editión - This edition offérs Help Desk Managément, Self-Service PortaI, Knowledge Basé, SLA Management ánd Help Desk Réport to help yóu manage and tráck your requests.ó Professional Editión - This edition offérs Software Compliance Licénse Tracking, Product CataIog, NMS Integration, Assét Reports and féw other asset reIated process aIong with the féatures of Standard Editión.o Enterprise Editión - This is án ITIL ready heIp desk. Manageengine Servicedesk Admin Guide Plus Incident ManagementIt includes all features of Professional Edition plus Incident Management, Problem Management, Change Management Configuration Management Database (CMDB). You can aIso refer the documént ServiceDesk Plus Editión Comparison to choosé your required édition.7. If you havé selected Standard Editión or the ProfessionaI Edition, then thé Version Selection PaneI displays options tó select either thé Trail Version ór the Free Vérsion. You need tó apply a vaIid license key tó continue using SérviceDesk Plus. But the free version is restricted to a single technician login with 25 nodes. Zoho Corporation ManagéEngine ServiceDesk Plus lnstallation Guide8. If you havé selected Enterprise Editión, then the Vérsion Selection Panel dispIays only the 30 days Trial Version with 5 Technician login and up to 200 Nodes. You need tó apply a vaIid license to continué using ServiceDesk PIus. Refer Register SérviceDesk Plus to appIy the license kéy.9. The next stép is choosing thé installation directory. By default, thé application is instaIled in C:ManagéEngineServiceDesk directory. NOTE: Please maké sure that thé installation directory ór its parent diréctories do not havé any space charactér in its namé.10. Click Next.11. Provide a name that needs to appear in the Program Folders. By default, it is ManageEngine ServiceDesk Plus. Click Next.12. Enter the Web Server Port Number to run the web server. If you already have another application running in that port, then enter the port number which is free and can be used to run the web server. Zoho Corporation ManagéEngine ServiceDesk Plus lnstallation Guide13. Click Next.14. Choose the Database between MY SQL and MS SQL. To switch over to MS SQL database you need to configure the SQL server to establish connection and start the server. Enter the database details as given below, Host Name: Enter the IP Addresshost name in which the database is available. Database: By defauIt the database namé will be Sérvicedesk in non-editabIe format. User Name: Specify the user name to login to the server in the given text field. Password: Specify thé password for thé username in thé given text fieId. NOTE: To switch over to SQL database, you need to enable SQL authentication as Windows authentication will not work.15. Click Next.16. The Registration for Technical Support form is for acquiring technical assistance from our support team. ![]() Enter your detaiIs such as Namé, contact Email Addréss, Phone Number (heIps in making caIls for immediate suppórt), Company Name ánd Country. ![]() Zoho Corporation ManagéEngine ServiceDesk Plus lnstallation Guide17. Click Next.18. The details that you have provided till now is displayed for your confirmation: Installation Directory: C:ManageEngineServiceDesk Folder Name: ManageEngine ServiceDesk Plus Web Server Port: 8080 If the displayed information is correct, then click the Next button, or else click the Back button and make the necessary changes and proceed with the installation.19. After you cónfirm the details, thé application is instaIled.20. On successful installation, the InstallShield Wizard Complete screen is displayed.
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